Dylan Paul is a man who identifies as a woman. He worked at Paggliacci Pizza greeting customers, taking and making salad orders, and bidding customers farewell. He sadi goodbye to a customer, who returned the gesture, allegedly, according to Paul “misgendering (him) as “man.” Paul described what happened next:
I corrected him, “It’s ma’am actaully.” He didn’t hear me clearly the first time, and asked me to repeat myself.
“Ma’am, I’m not a man.” He heard me clearly that time, and laughed at me before going about topping his pizza with the condiments we keep by the door. I had a few moments to say something, but I was too in shock to respond. On my way home I resolved to say something to him if I saw him in the restaurant again.
When the customer returned, Paul had further words with him.
“The last time you were in here I corrected you on my gender and you laughed at me. That was really rude, and I’d like you to apologize.”
He replied, “I don’t really care what’s happening in your life, man, I just need my pizza.”
I responded, “I just need to be respected in my place of work, and I reserve the right to refuse service to you.”
He asked me to have someone else serve him, and I stepped back and asked the kitchen, “Anyone else want to serve this guy?”
Paul seems to not be aware that Women are regularly called “man,” “guy,” or “dude,” as these words have all entered the vernacular as substitutions for “human.”